Internet help guides
Practical, plain-English answers to the most common internet questions in South African homes.
Buying advice
How much internet speed do I need?
Use our household calculator to pick a package that’s fast enough — without overpaying.
Buying adviceFibre vs LTE vs 5G vs satellite: which is best for you?
An honest comparison of the main home internet options in South Africa.
Wi-Fi
Explained
Ping, jitter, latency and packet loss explained
Why a “fast” connection can still lag — and the numbers that really matter for calls and games.
ExplainedMbps vs MB/s: why your download is slower than your speed
Megabits vs megabytes — and a calculator to see how long any download will take.
ExplainedWhat is an IP address? A plain-English guide
Public vs private, static vs dynamic, IPv4 vs IPv6 and CGNAT — explained simply.
Fixing problems
How to log an internet fault (and get it fixed faster)
What to check first, what to tell support, and how to escalate if nothing happens.
Fixing problemsWebsite not loading? Here’s what to do
One site won’t open but everything else works? Here’s the checklist.
Power
Speed tests
Free NetCheck tools
Internet speed test
Download, upload, ping and jitter in about 30 seconds — with a plain-English verdict.
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Why is my internet slow?
Answer 3 quick questions and get a step-by-step diagnosis and fix list.
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What's my IP address?
See your public IP, internet provider, location estimate and more.
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Is a website down?
Check if any website is down for everyone or just for you.
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